EFFECTS OF COVID-19
At Bassol Optic we are very committed to health, it is one of our priorities and one of our fundamental values. We are closely following everything that is happening through official sources such as the World Health Organization and the health authorities of the Ministry of Health in Spain.
We know that there are many questions and concerns about the COVID-19 coronavirus and we want to explain what we are doing to keep you safe and healthy when you choose Bassol Optic. These are the measures we are taking to guarantee your health and safety:
*Our optics will remain closed until further notice. During this period we guarantee the safety and well-being of both our clients and all optical personnel.
*Online Customer Service: The exceptional nature of the situation has caused us to communicate through the online platform, to guarantee health and safety in the face of the confinement of our clients and employees by COVID-19.
Please understand and contact the online customer service to answer any questions, proceed with any change or return.
We know that this decision is complicated, we will try to live up to the situation and study its rapid evolution.
Now more than ever, we are committed to being part of a broader society with the responsibility of taking care of our health and that of everyone around us.
We appreciate your support during this period and will continue to monitor the situation daily to bring you news.
HOW DOES IT AFFECT ONLINE ORDERS?
At Bassol Optic we have reached an agreement with our suppliers so that it affects the minimum of the transit of orders, however as a consequence of the measures imposed, online orders may suffer a delay in delivery. You can send us an email to email@example.com if you have any questions or if you want to proceed with any change or return.
HOW DOES IT AFFECT SHOP ORDERS?
We are offering assistance for urgent orders. Contact customer service at firstname.lastname@example.org for any questions. And if you have a breakage, an urgent order or a serious case, you can contact us on +00 34 691 59 84 13.