¿Se Pueden Devolver unas Gafas Graduadas en Óptica Bassol?

Can Prescription Glasses be returned at Optica Bassol?

Purchasing prescription glasses is an important decision for your visual health and daily comfort. It's natural to wonder what options are available if, once you receive them, you need to make any changes or adjustments. At Bassol Optics, we understand these concerns.

This article explores our policies in detail, highlighting our commitment to your satisfaction and how we support you every step of the way, because we firmly believe that Optica Bassol is the best choice for your vision care.

Choosing your new prescription glasses is a moment - a big one! An investment in how you see the world and how the world sees you.

And it's normal that, with a decision like this, the million-dollar question arises: what if something doesn't turn out exactly as you expected? What if I need a change? Relax!

At Óptica Bassol, we not only understand it, we live it with you! We know that every look is a universe and that perfection lies in the details.

That is why we have created this space to tell you, with the transparency and closeness that characterize us, how is our process of accompaniment. Keep reading, because you are about to discover why we are, and we want to continue being, your best option for a spectacular vision.

At Optica Bassol your Visual Satisfaction is Our Priority: Understanding Returns

For us, your eyes are not just customers, they are our reason for being! We've spent a lifetime dedicated to providing you with supreme quality and satisfaction that makes you smile every time you put on your glasses.

We understand that falling in love with a new pair of prescription glasses is a romance that sometimes needs a little tweaking to make the spark perfect. We know that the word "returns," especially when we're talking about something as personal as custom-made lenses, can raise doubts.

But don't worry! We're here to clear them all up and show you why at Bassol Optics, your visual well-being is, and always will be, our top priority.

Key Conditions for the Return of Prescription Glasses in Bassol Optics

For you to have all the information clear, it is vital to understand the unique nature of prescription glasses and how our policies are designed with you and that personalization in mind.

The Special Nature of Prescription Eyewear: Customized Products

Think of your prescription lenses as a custom-made suit, but for your eyes! They are unique pieces, created with millimetric precision following the magic recipe of your optical prescription.

Precisely for this reason, "Replacement Prescription Lenses are considered personalized products". This exclusivity is wonderful, but it also implies certain considerations in our return policies, always designed to protect the quality and craftsmanship behind each pair.

Timelines and Options

Canceling Prescription Lens Orders

You've placed an order and, for whatever reason, you need to hit the pause button? Got it!

If you change your mind before we start creating your visual artwork, "We only accept cancellations if the product has not been started." So, if that's the case, let us know at the speed of light!

Return of Other Products

For those other treasures that don't carry your custom prescription - like those heart-stopping sunglasses or that frame that stole your heart without ophthalmic lenses - we generally offer a 14-day turnaround from the time you get them in your hands for any exchanges.

Flexibility first!

Required Condition of the Glasses

A small but crucial detail. For any warranty claim, your goggles must be in as-new condition, with no signs of having experienced extreme adventures without your supervision.

The warranty "does not cover possible damage caused by misuse of the product such as: breakage, falls or scratches". When handling a warranty, we recommend that you use the original packaging - it's like returning a piece of jewelry in its case!

Valid Reasons and Warranties

Manufacturing Defects

We are so confident in our quality that we give you 2 years warranty against any manufacturer's whim from the moment of delivery!

If when you receive your order you detect the slightest defect, tell us about it within 48 hours. At Optica Bassol, excellence is not an option, it is our signature.

Adaptation Problems

This is an important point, and we want to be super clear:

  • Prescription Provided by the Client: If the magic prescription was brought by you and it turns out that the ingredients were not the right ones, it's a delicate situation. "In the event that it does not fit your replacement prescription glasses because of the specifications you have provided us, Bassol Optics is not responsible." To avoid these misunderstandings, we will always recommend that the magic of your eye exam happens with our experts. It's the best way to ensure a happy ending!
  • Bassol Optics Prescription: But if the prescription is ours, breathe! If your eye exam was performed in-house, our team of optical wizards will offer you all the support in the world to find the perfect solution, whether it's an adjustment, a revision or whatever it takes - your comfort is our commitment!

Necessary Documentation

A small, almost imperceptible piece of paperwork: your proof of purchase (the invoice).

And if you are going to process a warranty, you only need to "Fill out our Warranty Form and include it in the package". Quick and easy!

Summary: Prescription Glasses at Óptica Bassol - Cancellations and Warranties

So that you have all the information clear, here is a practical summary:

Situation Applicable Policy Key Term Important Notes and Who Provided the Prescription
Ordering Prescription Eyeglasses (before manufacturing) Cancellation Before manufacturing begins Contact immediately. Applies regardless of prescription origin.
Product received with factory defect Manufacturing Warranty 2 years from delivery (report defects within 48h). Covers manufacturing defects, not misuse. Applies regardless of origin of prescription.
Fitting problems (prescription provided by the CUSTOMER). Review of the case; not covered by warranty if the prescription is wrong. Contact for evaluation Optica Bassol is not responsible for incorrect data provided by the customer. Visual examination at Optica Bassol is recommended to avoid this.
Fitting problems (prescription from Óptica Bassol) Óptica Bassol Support Contact us for evaluation Our experts will help you find a solution (adjustment, revision, etc.).

Do you have doubts about whether your case applies? Check our detailed return policies or contact us directly through info@opticabassol.com or by calling 93 122 60 35.

Óptica Bassol's Return Process: Simple and Designed for You

Forget about bureaucratic mazes. Our process is as clear as your future vision. If you need to manage a warranty or any assistance, follow these simple steps:

  1. Contact us or Visit us. Write us at info@opticabassol.com, call us at 93 122 60 35, or, better yet, visit one of our opticians! An important detail: "Processing warranties in our opticians is free of charge". That's how we like it!
  2. Tell us everything: Bring your glasses and tell us what's wrong. Clearly and confidently. If you are sending us a warranty for an online purchase, don't forget to fill out and attach the Warranty Form.
  3. Our Expert Team Takes Action: Your case will be analyzed by professionals who live and breathe optics. We have a great team ready to ensure an accurate and empathetic evaluation.
  4. Y... The Perfect Solution: For manufacturing defects under warranty, "we will proceed to process a new order to the supplier to replace the warranty claim" and we will send you your new glasses flying. For other situations, we will look for the best alternative together. Adjustments, advice... whatever you need!

Would you like to get help? Contact us and get personalized and receive personalized attention.

More than Returns: Óptica Bassol's Ongoing Commitment to your Vision

Because at Optica Bassol, we don't just solve problems, we prevent them!

Our commitment to your vision goes far, far beyond a return policy.

We reaffirm our 2-Year Manufacturer's Warranty, a protective shield for your investment. And while we can't work magic with erroneous external prescriptions, our Fitting Support is total if you trusted our experts.

Adjustments, advice, revisions... We're here to make your experience flawless. See why we say we're the best choice?

A thorough eye exam and advice from those who really know is the secret to a successful initial choice. You can even make an"Appointment" online - it couldn't be easier!

And our after-sales fitting and maintenance services are the icing on the cake. With physical opticians and a team of top professionals, you'll always have a haven for your eye care. Ensure your visual comfort from the start.

Still have questions? We're Here to Help

At Optica Bassol, your peace of mind and trust are our driving force. We are convinced, and we want you to be too, that we are the best option to take care of that window to the world that are your eyes.

We offer you products of unbeatable quality, yes, but above all, we offer you comprehensive support and a service that will make you feel at home. Do not hesitate to call us at 93 122 60 35 or send us a message to info@opticabassol.com for any questions you may have.

Making the decision about your new prescription glasses is a fundamental step, and at Óptica Bassol, we understand this perfectly.

That's why we offer you a universe that goes beyond designer frames and state-of-the-art lenses. We offer you the serenity of having opticians-optometrists who are true artists of vision, a robust two-year manufacturing warranty, and a team dedicated to your complete satisfaction.

From that first optometric examination, precise as a Swiss watch, to the support and after-sales service you deserve, Óptica Bassol is with you in every beat of this visual adventure.

We invite you to discover why a growing community of happy eyes chooses and trusts us. Visit one of our opticians for a pampering service or browse our online catalog today and take the first step towards clear, comfortable and dazzlingly stylish vision. Your eyes deserve excellence, and excellence, dear friend, has a name: Óptica Bassol!

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