B) Sales conditions

The conditions of sale of this website, are those that appear in this space, and can be modified at any time without prior notice from Bassol Optics. To be informed of the conditions of sale applicable at all times, we recommend you visit this section regularly.

The purchase of any item automatically implies acceptance of these conditions of sale, as well as compliance with the privacy policy established by opticabassol.com

Object:

The purpose of this section is simply to regulate commercial transactions that are carried out by this store.

Prices:

Optical Bassol reserves the right to change prices at any time but the products will be billed based on the current rates at the time the order was placed.

The prices are available on the website, they are always expressed in euros including VAT.

Transport costs, depend on multiple variables, they are not included in the price of the items on display, however they will be shown before confirmation and completion of the order.

payments:

Payment types supported by this site are as follows:

1. Bank transfer

2. Credit card (VISA-AMERICAN)

3. Pay-Pal (paypal fee charged to the customer)

For advance payments, order processing takes place after confirmation of payment has been carried out. Such confirmation is obtained between 48 and 72 hours after making the payment.

Special features of the payment system and surcharges:

1. Payments by VISA, bank transfer and store pickup have no surcharge for payment system indicated.

2. orders by bank transfer will not be processed until receipt of proof of payment, either by fax or e-mail.

warranties:

All products sold by opticabassol.com have a warranty that lasts for two years from the date of receipt of item. This warranty is limited in any case to manufacturing defects, and may never be applied if the deterioration of the article is a result of its use or negligence by the end user

However, only if the defect or lack of compliance is evident during the first six months, is it understood that the fault existed when the product was purchased, unless proven otherwise or when this presumption is incompatible with the nature of the delivered product or the nature of the lack of conformity.

If the lack of conformity becomes apparent after those first six months, we will receive your product and forward it to the appropriate service for review. If the technical service determines that the defect is not an original defect, it will be up to the buyer to prove otherwise that the defect or lack of conformity is covered by the legal guarantee.

In all cases any costs incurred to establish the guarantee will be borne by the buyer, transport costs, telephone, postage, etc.

Availability of items:

While the intention is to have all items in stock, it can sometimes be the case that it is not possible to immediately send one or more of the items. In this case, the buyer will be advised of the incident giving it an estimated delivery / of the article / s purchased in the store schedule, and the option if you wish to cancel the order.

The possibility exists for reasons beyond the control of the administration of the virtual store, that some items are amended in design or colors. Still, consumers of optical products always have a period of 14 days to exercise their right of withdrawal on the order placed.

claims:

Optics Bassol will not be held liable for damages (including those caused during transport) or malfunction of the products unless the buyer notifies by mail, e-mail or fax to Optics Bassol within 48 hours of receipt of the order.

This time period may be increased only if the manufacturer of the product so specifies in its policy.

No claims will be accepted, or will be held responsible for products that differ in quantity or specifications contained in the order unless the buyer notifies via e-mail within the first 14 days of receipt of order

Therefore, if the order is received the and the package seems to be in poor condition, and there is a possibility that the order has been damaged during shipping, we recommend that you do not accept it.

Conflict and Mediation:

In the event of any conflict that occur that are unable to be resolved . Optical Bassol, will channel and process any possible complaints and observations of buyers in order to achieve prompt resolution of any incidents, If this is not possible, mediation  of the Arbitratge Consum, or alternatively, submitting the dispute to the courts and courts of Barcelona as competent jurisdiction for disputes arising from transactions by this store.

Availability of items:

While the intention is to have all items in stock, it can sometimes be the case that it is not possible to immediately send one or more of the items. In this case, the buyer will be advised of the incident giving it an estimated delivery / of the article / s purchased in the store schedule, and the option if you wish to cancel the order.

The possibility exists for reasons beyond the control of the administration of the virtual store, that some items are amended in design or colors. Still, consumers of optical products always have a period of 14 days to exercise their right of withdrawal on the order placed.

claims:

Optics Bassol will not be held liable for damages (including those caused during transport) or malfunction of the products unless the buyer notifies by mail, e-mail or fax to Optics Bassol within 48 hours of receipt of the order.

This time period may be increased only if the manufacturer of the product so specifies in its policy.

No claims will be accepted, or will be held responsible for products that differ in quantity or specifications contained in the order unless the buyer notifies via e-mail within the first 14 days of receipt of order

Therefore, if the order is received the and the package seems to be in poor condition, and there is a possibility that the order has been damaged during shipping, we recommend that you do not accept it.

Conflict and Mediation:

In the event of any conflict that occur that are unable to be resolved . Optical Bassol, will channel and process any possible complaints and observations of buyers in order to achieve prompt resolution of any incidents, If this is not possible, mediation  of the Arbitratge Consum, or alternatively, submitting the dispute to the courts and courts of Barcelona as competent jurisdiction for disputes arising from transactions by this store.

C) Delivery and return

Under current legislation, purchasing items for e-commerce offers the buyer the same guarantees that apply to the purchase off-line, so buying items on the network is subject to these same rights and obligations.

Similarly, the buyer is always entitled to a receipt made against the amount and the explicit agreement of purchase. This receipt will be sent by email and allow printing on paper. In addition, the charge in the user's account can only be made at the time they get the receipt and not before. They must bear all data of the company, and the costs of the operation and the services that have been paid.

In the event that during the process of buying an incident that makes your purchase is unsatisfactory occurs, please communicate by e-mail or contact us by telephone on 93 342 82 18, in order to improve the service offered

D) Shipping Process

During the first 24-48 hours after receiving an order, the confirmation of the request is provided. On weekends and holidays, no orders are confirmed.

Once the order is confirmed we will proceed to study the situation of the product in stock. In times of high demand it is possible that the delivery exceeds the set time. If so we will contact you to set up a new shipping date.

Keep in mind that carrying out an order does not necessarily mean that it is completely processed, since the effective management of orders will only take place once the payment is confirmed between 48 and 72 hours i. Delivery takes 7 to 10 working days after confirmation of payment.

If after the waiting period for payment confirmation orders have not been satisfied, orders may be rejected. If there is a delay in the payment using transfer, we recommend that you send a contact form indicating the order reference and a description of the problem.

E) Shipping Rates

Shipment of products purchased in the store Bassol Optics, the following rates will apply according to the various areas of possible Shipping:

Spain Peninsula: 5.00 € (less than 80 €)

Baleares: 14.00 €

Canary Islands: 15.00 €

Ceuta, Melilla and Gibraltar: 15.00 €

Andorra and Portugal: 15.00 €

International Areas 1-2-3: 15.00 €

International Areas 4-5-6-7: € 25.00

notes:

- These prices are for unit shipments of less than 1 kg.

- Prices may increase depending on charges relating to the payment system as safe or otherwise.

- On purchases over 40€ the shipping can be free depending on promotions or offers.

- These prices are subject to change without notice.

F) Transport and delivery

Transporting items purchased in the store Optics Bassol it is effected by the company Envialia, and in those cases where it would be too costly, by certified mail.

Delivery times vary by destination and most appropriate delivery system, being 7-15 days for shipments by Envialia, and about two weeks by registered mail.

In times of high demand delivery may exceed this term. If so, the buyer is notified to agree on a new delivery date.

In any case, the order confirmation will be effective within two or three days from the date of payment (required to confirm the deposit account except in cases of cash on delivery).

For deliveries, the transport agency will contact the buyer to specify the date and time at the address specified when ordering.

The final bill for the value of the purchase is enclosed with the package is eventually delivered to the customer.

H) Return Policy

The following are the return policies for items purchased on the Web site Bassol Optics.

All products sold from this store have been properly inspected and checked before shipping, so we recommend that before accepting any package to ensure that the packaging is in good condition. If not, do not accept the order, and contact immediately with Optical Bassol to notify the incidence and find a faster and better solution. By signing the receipt notice implicitly accepts that the package is in perfect condition, so if it has been damaged, the carrier will not pay further claims, and Optics Bassol shall have no obligation to accept the return of items with defects because of this.

If for any reason you are not satisfied with your online product you have available within 14 days, counting from the date of delivery the option to withdraw its acquisition. Before making such refund the customer must contact Optical Bassol within the period specified by mail, email or fax in order to notify his decision to withdraw from the contract unequivocally.

Any return without prior notification may not be accepted by opticabassol.com. In order to allow the admission of a return, both the product and its packaging should be in perfect condition, without signs of use or broken or damaged packaging and including all documentation accompanying the product and its accessories. The customer must package correctly to ensure damage-free transportation. Once received and verified that the product is in the same condition it was sent, we will proceed to refund the amount by bank transfer or payment method with which the order was made.

1. Causes supported for product returns:

• The delivered item does not correspond to the order placed.

• If for any reason the delivery of your order is higher than that stated, we will contact indicating the approximate schedule for shipping. However, if the delay is such that the customer is no longer interested in acquiring the order, we recommend not to accept the package. So that they save postage costs of the return.

• There is no requirement that the reasons described above for the return of products be met, provided that the consumer withdraws from the contract within the 14 days receiving the product (see point 4).

2. State of the articles to be accepted their return:

in order for the return of an order to be accepted, it is essential to return the products correctly, if possible in its original packaging, in perfect condition and with their corresponding documentation, if any.

3. Procedure established for the return of the goods:

• If the product needs to be returned, you should contact Bassol Optics, by email to info@opticabassol.com address, or by calling 93179 16  indicating the order number and causes of return.

• After providing this information, you can send the item to the address specified. Once verified that the goods are in good condition, we will proceed to refund the purchase, which will take place within 14 days from the communication of withdrawal.

• The costs of returns or exchanges (mainly freight) shall be borne by the customer.

4. Right of withdrawal:

You are entitled to withdraw from this contract within 14 calendar days without giving any reason.

The withdrawal period will expire after 14 calendar days from the day you or a third party indicated by you, other than the carrier has acquired the physical possession of the goods

To exercise the right of withdrawal, you should notify by mail of the decision to withdraw from the contract by a clear statement, through a letter sent by post (Bassol Optic SL C / Dr Dou 19 08001 Barcelona) or an email to atencioncliente@opticabassol.com.

To meet the withdrawal period is sufficient that you communicate your desire to exercise this right within the corresponding timeframe

Effects of withdrawal:

Should you withdraw from this contract, we will refund all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from the choice by you of a delivery other than the least expensive mode of delivery ordinary that we offer) without undue delay and in any event not later than 14 calendar days from the date on which we are informed of the decision to withdraw from this contract. We will proceed to carry out such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly requested otherwise; in any case, will not incur any fees as a result of the repayment.

We may withhold reimbursement until it we have received the goods back or you have supplied evidence of repayment thereof, depending on what condition is met first

you should restore or deliver goods directly or ... (name and address, and person authorized to receive the goods) without undue delay and in any case no later than within 14 calendar days from the date on which you communicate your withdrawal from the contract. The deadline is met is if you send back the goods before the period has ended.

You should bear the direct cost of returning the goods.

Only you are responsible for the diminished value of the goods resulting from handling different than one necessary to establish the nature, characteristics and functioning of the goods handled.

We recommend that before starting your first purchase, that you register on the Web page. Registration is free , will give you access to exclusive services for registered users, and it is neccessary in order to make purchases in this online store.

Optical Bassol is attached to the iCert certification , so is committed to providing quality service , transparency and security for the buyer as specified in the code of conduct iCert ( https://www.icert.es/es/recursos/ code -de - conducta.html ).

When the whole buying process has been completed, basic data may be provided to the certification system iCert in order to conduct a satisfaction survey of the purchase. The opinions and assessments collected, except with express opposition of the customer, will be published on the website of the iCert certification using the order number, customer number and name in order to verify the authenticity of the review. If at any time during the purchase process, or once it has been completed ,you have any questions, or require to make any changes in your order, please contact Optical Bassol, either via the contact form at your disposal, or by e-mail (info@opticabassol.com). If you wish you can also contact us by telephone: 0034 933428218, during office hours 10-15.00h Monday to Friday.

On international orders outside the CCEE, any expenses or customs of the host country's own taxes are borne by the customer.

We want to offer the best service possible, and ensure that your purchase is as comfortable as possible, so if appropriate, we will be happy to accommodate any suggestions that you consider useful or evaluate any lack of comfort that you may have missed during your purchase .

Optic Bassol S.L.

C / Doctor Dou, 19 08001 Barcelona (Spain)

B61779492

R.M. of Barcelona, ​​Volume 31214, Folio 29, Page B190736, Entry 1

0034 93 179 07 16  info@opticabassol.com

A) Privacy Policy

The main concern of the Bassol Optics team is to have the absolute confidence of its users and buyers; so it is essential for us to provide a safe and secure service for all users. For this reason, we have taken steps to ensure the privacy of the data provided by order forms, and measures by creating the appropriate gateways for the payment of goods through electronic systems that are carried out from the web page, of the savings bank, or Pay-Pal, so opticabassol.com does not have access to banking details of it´s customers.

However, some information is essential to make it possible to carry out essential safety checks, and generate an invoice and not having access to them may even prevent the tasks requested. For this reason, and to clarify personal data, the safety certificates are activated in the shopping cart, so that personal information provided in the buying process is in an encrypted computer file and incorporated to corresponding customers of the store . The customer file, has the protective measures established by law.

The customer profile data, will only be used by Bassol Optic S.L. i associates for the proper provision of the service required.

Once the buying process has been completed, basic data will be provided to the system of certification iCert in order to conduct a satisfaction survey of the purchase. The opinions and assessments collected, except with direct opposition of the customer, will be published on the website of iCert with the order number, customer number and name in order to verify the authenticity of the opinion.

The customer has every right to access, modify, cancel and oppose the information contained in their file, and the tab for customers or subscribers. To do this, it is sufficient to contact with Bassol Optic S.L., either by email at info@opticabassol.com, or by mail by sending a letter to the following address:

Optic Bassol S.L.

C / Doctor Dou, 19 08001 Barcelona (Spain)

B61779492

93,179 July 16

B) Legal Notice

Optic Bassol sl

Dr Dou 19

08001 Bacelona

C.I.F .: B61779492

R.M. of Barcelona, ​​Volume 31214, Folio 29, Page B190736, Entry 1

David Soliva: Managing Director

Phone: 0034 933428218 (office hours from 09:00 to 15:00 Monday at Friday)

Email: atencioncliente@opticabassol.com

If you feel that we have violated trademark rights, competition law or that the content of our website infringe the copyright or any related right, or questions of legal content about our company or our Internet presence, we please write to us at the following address:

Bassol optic sl

Dr Dou 19

08001 Barcelona

Cookies policy

Cookies are files that are downloaded to your computer in order to access certain web pages. Cookies allow a website, among other things, store and retrieve information about browsing habits of a user or your computer, depending on the information they contain and the way you use your computer, can be used to recognize the user. The user's browser stores cookies on the hard disk only during the current session occupying a minimal memory space and not harming the computer. The cookies do not contain any specific personal information, and most of them are deleted from the hard drive at the end of the browser session (so-called session cookies).

Most browsers accept cookies as standard and, independently thereof, allow or prevent the security settings in temporary cookies or stored.

Without your express consent -through the activate cookies in your browser-this website does not link in cookies stored data with personal data provided at the time of registration or purchase.

What types of cookies are used on this site?

Cookies techniques: They are those that allow the user to navigate through a website, platform or application and use of different options or services it exists, for example, to control traffic and data communication, identify sessions, access restricted areas, remember the elements of an order, make the buying process an order, make the request for registration or participation in an event, use security features while browsing store content for broadcasting videos or sound or share content via social networks.

Customization Cookies: These are those that allow the user to access the service with some general features based on a predefined set of criteria in the user terminal such as the language, type of browser through which access is made to the service, the locale in which the service is accessed etc.

Cookies analysis: those that are well treated by us or by third parties, allow us to quantify the number of users and perform the measurement and statistical analysis of the use made by users of the service offered. To do your browsing discussed in our website in order to improve the supply of products or services that we offer.

Advertising Cookies: These are used by us, or by third parties, they allow us to manage as effectively as possible, the supply of advertising spaces on the website, tailoring ad content to content of the requested service or the use they make of our website. So we can analyze your browsing habits on the Internet and we can show you related advertising according to your profiles browsing.

Third-party cookies

This Web page can use third-party services on behalf of their respective owners, compile information for statistical purposes, to use the Site by the user and for providing other services relating to website activity and other Internet services.

In particular, this website uses Google Analytics, a web analytics service provided by Google, Inc. domiciled in the United States with headquarters at 1600 Amphitheatre Parkway, Mountain View, California 94043. To provide these services, they use cookies that collect information, including the IP address of the user, which will be transmitted, processed and stored by Google according to the terms set out in the web Google.com. Including the possible transmission of this information to third parties for reasons of legal requirement or where such third parties process the information on behalf of Google.

AddThis also uses cookies, which is included on the pages to facilitate sharing on social media, or via mail etc.

On screens with embedded YouTube videos, also uses cookies to Google.com, the purpose is to display advertising based on the user's browsing habits.

On screens with Facebook and Twitter plugins, in each case the relevant cookies are owned and operated by the owners of the respective websites and aim to improve user navigation, facilitating the use of the respective plugins.

The User expressly agrees by using this Site, for the treatment of information obtained in the manner and for the above purposes. And also it recognizes its potential to refuse treatment of such data or information by rejecting the use of cookies by selecting the appropriate settings to do so in your browser. While this option of blocking cookies on your browser may not allow full use of all the functions of the Website.

you can allow, block or delete cookies installed on your computer by configuring your browser options installed on your computer:

Chrome

Explorer

Firefox

safari

The user can revoke his consent to the use of cookies on your browser through the following links:

Addthis: http://www.addthis.com/privacy/opt-out

Google Analytics: https://tools.google.com/dlpage/gaoptout

YouTube: http://www.google.com/settings/ads/plugin

If you have questions about this policy of cookies, please contact us using contact form, or other mechanisms available on this site.

WHEN WILL I RECIVE MY ORDER?

 

Once we have confirmed your order and we have sent you an email that it is in process, we estimate the reception time to be 3 to 7working days. In case of any incidence or lack of stock, we will keep you informed of the status of your order.

This period does not include shipping days for the package, which depend on the delivery destination.

 

Do you make shipments to the Balearic Islands and the Canary Islands?

Yes, we perform domestic shipments outside the peninsula. You can view the cost of shipping in our section 'Shipping Rates'.

Any customs duty or additional import will be charged once the order has reached its destination. These additional charges are borne by the recipient of the order. Unfortunately we have no control over these charges and cannot specify a particular cost. Therefore, we suggest that in case of doubt you contact your local customs office for current charges before proceeding with your order.

 

Do you make shipments to Ceuta, Melilla and Gibraltar?

Yes, we ship to Ceuta, Melilla and Gibraltar. You can view the cost of shipping in our section 'Shipping Rates'.

Any customs duty or additional import will be charged once the order has reached its destination. These additional charges are borne by the recipient of the order. Unfortunately we have no control over these charges and can not specify a particular cost. Therefore, we suggest that in case of doubt you contact your local customs office for current charges before proceeding with your order.

 

Do you make international shipments?

Yes, we ship to worldwide. Shipping costs vary depending on the destination. We recommend you read our section 'Shipping Rates'.

Any customs duty or additional import will be charged once the order has reached its destination. These additional charges are borne by the recipient of the order. Unfortunately we have no control over these charges and can not specify a particular cost. Therefore, we suggest that in case of doubt you contact your local customs office for current charges before proceeding with your order.

 

Can I cancel my order?

If you have placed an order and would like cancel it, just send us an e-mail to info@opticabassol.com and indicate  the reason for cancellation. Within 24-48 hours we will cancel and refund amount paid.
 

I received my order and I would like to send it back. What do i have to do?

To process any return or exchange product, you should contact the Dep. Customer writing an e-mail to info@opticabassol.com and explaining the reason for the return or exchange. Within 24-48 hours we will contact you to manage the process.

We recommend that you check our 'Returns Policy'.

 

Are your products original?

All products are original, including the corresponding Certificates of Authenticity and warranty from the manufacturer.

 

Are your products guaranteed? What does this cover?

All our products include the corresponding guarantee of two years from the date of the invoice. This warranty from the manufacturer, covers manufacturing defects and not damage caused by use or misuse of the product.

Should you need to process a warranty, you should contact customer service department by sending an e-mail to info@opticabassol.com explaining the reason for the request. Within 24-48 hours, you will receive an answer.

 

How I can request prescription lenses?

All our products, by default, do not include prescription lenses. If you would like to graduate your glasses, you must send us an e-mail to info@opticabassol.com making the request and attaching your medical prescription. In 24-48 hours we will contact you to offer you a quote.

We recommend that if you want to graduate your glasses, we consult graduation conditions before buying the product.

 Privacy Policy

The main concern of the Bassol Optics team is to have the absolute confidence of its users and buyers; so it is essential for us to provide a safe and secure service for all users. For this reason, we have taken steps to ensure the privacy of the data provided by order forms, and measures by creating the appropriate gateways for the payment of goods through electronic systems that are carried out from the web page, of the savings bank, or Pay-Pal, so opticabassol.com does not have access to banking details of it´s customers.
However, some information is essential to make it possible to carry out essential safety checks, and generate an invoice and not having access to them may even prevent the tasks requested. For this reason, and to clarify personal data, the safety certificates are activated in the shopping cart, so that personal information provided in the buying process is in an encrypted computer file and incorporated to corresponding customers of the store . The customer file, has the protective measures established by law.
The customer profile data, will only be used by Bassol Optic S.L. i associates for the proper provision of the service required.
Once the buying process has been completed, basic data will be provided to the system of certification iCert in order to conduct a satisfaction survey of the purchase. The opinions and assessments collected, except with direct opposition of the customer, will be published on the website of iCert with the order number, customer number and name in order to verify the authenticity of the opinion.
The customer has every right to access, modify, cancel and oppose the information contained in their file, and the tab for customers or subscribers. To do this, it is sufficient to contact with Bassol Optic S.L., either by email at info@opticabassol.com, or by mail by sending a letter to the following address:

Optic Bassol S.L.
C / Doctor Dou, 19 08001 Barcelona (Spain)
B61779492
93,179 July 16

B) Legal Notice

Optic Bassol sl
Dr Dou 19
08001 Bacelona
C.I.F .: B61779492
R.M. of Barcelona, ​​Volume 31214, Folio 29, Page B190736, Entry 1
David Soliva: Managing Director

Phone: 0034 933428218 (office hours from 09:00 to 15:00 Monday at Friday)

Email: atencioncliente@opticabassol.com

If you feel that we have violated trademark rights, competition law or that the content of our website infringe the copyright or any related right, or questions of legal content about our company or our Internet presence, we please write to us at the following address:

Bassol optic sl
Dr Dou 19
08001 Barcelona