CHANGES OR RETURNS

If for any reason you are not satisfied with your product purchased through the Internet, you have a period of 14 days, counting from the delivery date to desist from your purchase. Before making this return the customer must contact Bassol Optics.

STEPS TO MAKE CHANGES OR RETURNS

DEADLINES

  1. You have 14 calendar days to communicate the change or return and make the shipping.
  2. In total 14 calendar days from receipt of the item to make the return or change.
  3. If the item is damaged, you must inform us within 48 hours.
  4. For defects caused by the factory you have a 2 year guarantee.

WAYS

  1. Send an email to info@opticabassol.com or call 93 179 07 16, indicating the reason for the change or return, name, address and details of the purchase.

  2. The customer can return their order in any of our opticians with all the original material sent.

  3. The customer can send it yourself to the address provided.

COSTS

  1. The customer is resposible for all return shipping costs.
  2. Returns in our physical stores are free.

MANAGEMENT

  1. All returns are processed and processed by the BASSOL ONLINE team after receiving the order in 24/48 hours.
  2. For returns in store, the amount will not be returned at the time, physical stores do not have access to online orders.
  3. Once we receive and verify the status of the return, we will proceed to refund the amount of the value of the returned goods (transport costs and possible customs expenses will not be reimbursed, since the services have been provided).

RETURN OF THE AMOUNT

  1. After processing the return in 24/48h, you will receive the entire amount using the same payment method used.

Optica Bassol reserves the right to reject returns communicated after the deadline, customized products that could not serve a third party (prescription lenses) or products that have different conditions at the time of being sent.