CHANGES OR RETURNS

If for any reason you are not satisfied with your product purchased through the Internet, you have a period of 30 days, counting from the delivery date to desist from your purchase. Before making this return the customer must contact Bassol Optics in 15 DAYS.

STEPS TO MAKE CHANGES OR RETURNS

DEADLINES

  1. You have 15 calendar days to communicate the change or refund and another 15 to make the change.
  2. In total 30 calendar days from receipt of the item to make the return.
  3. If the item is damaged, you must inform us within 48 hours.
  4. For defects caused by the factory you have a 2 year guarantee.

WAYS

  1. Send an email to info@opticabassol.com or call 93 179 07 16, indicating the reason for the change or return, name, address and details of the purchase.

  2. The customer can return their order in any of our opticians with all the original material sent.

  3. The customer can send it yourself to the address provided.

  4. The customer can request a pick up at your home, you will be charged the cost of collecting the total amount to be returned.

COSTS

  1. The customer is resposible for all return shipping costs.
  2. Returns in our physical stores are free.
  3. For the first exchange, we will cover shipping costs back to you.

MANAGEMENT

  1. All returns are processed and processed by the BASSOL ONLINE team after receiving the order in 24/48 hours.
  2. For returns in store, the amount will not be returned at the time, physical stores do not have access to online orders.

RETURN OF THE AMOUNT

  1. After processing the return in 24/48h, you will receive the entire amount using the same payment method used.

Optica Bassol reserves the right to reject returns communicated after the deadline, customized products that could not serve a third party (prescription lenses) or products that have different conditions at the time of being sent.