- TITLE I
- TITLE II
1.- GENERAL CONDITIONS OF USE AND ACCEPTANCE OF THE SAME
1.1.- The General Conditions of Use of the Portal, together with the general conditions of contract governing the provision of services, and/or the particular conditions that may be established, are intended to regulate both the provision of information, as the commercial relations that arise between Bassol Optic, SL and its users. By browsing the Portal and / or by using the services included in it, you acquire the status of User. Both the navigation, and the use of any of the services of the Portal, imply acceptance as a User, without reservations of any kind, to each and every one of these General Conditions of Use, of the General Contracting Conditions that may apply govern the provision of the services offered on the Portal, as well as where applicable, the Particular Conditions that, where appropriate, may exist in relation to the provision of services.
1.2.- Bassol Optic, S.L. may at any time and without prior notice, modify these General Conditions, as well as the General Contract Conditions set forth in Title II below, and / or the particular conditions that, where applicable, are included, through the publication of said modifications in the Portal in order that they may be known by the Users, always before the visit to it or the acquisition of any goods offered in it.
2.- GENERAL TERMS AND CONDITIONS OF USE OF THE PORTAL
2.1.- These General Conditions will apply both to the promotional activity and the supply of information that is carried out through the Portal and to the provision of the services offered on the Portal, in such a way that they will govern at all times both for the simple navigation through the Portal, such as for the acquisition of goods and / or the provision of services within the framework of the Portal, although these latter activities will additionally be subject to these General Conditions of Use, as well as to the applicable general contracting conditions , and the particular conditions, that in this case, could exist.
3.- INTELLECTUAL AND INDUSTRIAL PROPERTY. PROHIBITION OF HYPERLINKS
3.1.- All content displayed on the Portal and especially, designs, texts, graphics, logos, icons, buttons, software, trade names, trademarks, industrial drawings or any other signs susceptible of industrial and commercial use are subject to intellectual and industrial property rights of Bassol Optic, SL or third party owners who have duly authorized their inclusion in the Portal.
3.2.- In no case shall it be understood that any license is granted or renounced, transmission, total or partial assignment of said rights is made or any right or expectation of right is granted, and in particular, of alteration, exploitation, reproduction, distribution or public communication on said contents without the prior express authorization of Bassol Optic, SL or of the corresponding holders.
3.3.- No link to the Portal can be established from any other website without the prior and express consent of Bassol Optic, S.L.
4.1.- Bassol Optic, S.L. shall respond to the damages and losses that the User may suffer as a result of using the Portal when said damages are directly attributable to a malicious or negligent action of this company and the actions of the User have not caused said fault or negligence. There will not be, in any case, willful or negligent action on the part of Bassol Optic, S.L. when it proves that it has complied with the legally and statutorily established requirements and requirements and the other care and diligence required by the nature of the service.
The services of the information society offered on the Portal and not subject to prior contracting are offered to the user without any consideration and only entail for the user the obligation to comply with the rules of use established in this Legal Notice. Bassol Optic, S.L. does not have, therefore, regarding these services, obligation to meet certain levels of availability of the Portal or adopt specific security measures. Similarly, Bassol Optic, S.L. may suspend, withdraw or partially or totally cancel the services not subject to contract at any time and without prior notice. The previous forecast will not affect those services that are reserved for registered users or that are subject to prior contracting and that will be governed by their specific conditions.
The Internet connection required to access the service is in no case provided by Bassol Optic, S.L. and is the responsibility of the User. The User is informed that communications through open networks are not secure. It is the User's responsibility to adopt all appropriate technical measures to reasonably control these risks and avoid damage to their equipment, loss of data and theft of confidential information. To this end, you must have up-to-date malware detection systems, such as viruses, trojans, etc., as well as having the security patches of the corresponding browsers you use up-to-date. For more information you can go to your Internet Access Service Provider who can provide you with more information.
4.2.- Bassol Optic, S.L.no is not liable for damages that may derive from, with a purely enunciative and non-limiting nature:
- Inferences, omissions, interruptions, computer viruses, breakdowns and / or disconnections in the operational functioning of this electronic system or in the computers and computer equipment of Users, motivated by causes beyond Bassol Optic, SL, that prevent or delay the provision of services or navigation through the System.
- Delays or blockages in use caused by deficiencies or overloads of the Internet or in other electronic systems, which may be caused by third parties through illegitimate interference beyond the control of the Store and not attributable to Bassol Optic, S.L.
- The inability to provide the Service or allow access for reasons not attributable to Bassol Optic, S.L., due to the User, to third parties, or in cases of force majeure.
4.3.- Bassol Optic, S.L. does not control, in general, the use that Users make of the Portal. In particular Bassol Optic, S.L. does not guarantee under any circumstances that Users use the Portal in accordance with the law, these General Conditions, morality and generally accepted good customs and public order, nor that they do so in a diligent and prudent manner.
5.- OBLIGATIONS OF THE USER
5.1.- In general, the User undertakes to comply with these General Conditions of Use, where applicable, the Particular Conditions that may apply, as well as comply with the special warnings or instructions for use contained therein or on the Portal and always act in accordance with the law, good customs and the requirements of good faith, using due diligence to the nature of the service that enjoys, abstaining from using the Portal in any way that may prevent, damage or deteriorate the normal operation of the same, the assets or rights of Bassol Optic, SL, its suppliers, the rest of Users or in general of any third party.
5.2.- Specifically, and without implying any restriction to the obligation assumed by the User in general in accordance with the previous section, the User is obliged, in the use of the Portal, as well as in the provision of services to:
- In the case of registering, the User undertakes to truthfully provide the data provided and to keep it updated.
- Do not enter, store or disseminate in or from the Portal, any information or material that is defamatory, abusive, obscene, threatening, xenophobic, incites violence to discrimination based on race, sex, ideology, religion or that in any way violates the moral, public order, fundamental rights, public libertas, honor, privacy or image of third parties and in general the current regulations.
- Do not enter, store or disseminate through the Portal any computer program, data, virus, code, hardware or telecommunications equipment or any other instrument or electronic or physical device that is capable of causing damage to the Portal, in any of the Services, or in any of the equipment, systems or networks of Bassol Optic, SL, of any User, of the suppliers of Bassol Optic, SL or in general of any third party, or that in any other way is capable of causing any type of alteration or preventing the normal operation of the same.
- To properly guard the "User Name" and the "Password" that is provided by Bassol Optic, S.L. Users, as identifiers and enablers for access to the various services offered on the Portal, undertaking not to assign their use or to allow access to them by third parties, assuming responsibility for any damages that may arise from a improper use of them. Likewise, the user undertakes to notify Bassol Optic, S.L., as quickly as possible, of its loss or theft as well as any risk of access to the "User Name" and / or the "Password" by a third party.
- Do not carry out advertising, promotional or commercial exploitation activities through the Portal, not using the contents and in particular the information obtained through the Portal to send advertising, send messages for direct sales or for any other commercial purpose, nor to collect or store personal data of third parties.
- Do not use false identities, or supplant the identity of others in the use of the Portal or in the use of any of the services of the Portal, including the use in your case of passwords or passwords of third parties or in any other way.
- Not to destroy, alter, use for its use, disable or damage the data, information, programs or electronic documents of Bassol Optic, S.L., its suppliers or third parties.
- Do not enter, store or disseminate through the Portal any content that infringes rights of intellectual property, industrial or business secrets of third parties, nor in general any content of which will not hold, in accordance with the law, the right to make it available to a third party.
For the purposes of these General Conditions, and for any communication that is required between Bassol Optic, SL and the User, they should contact the Customer Service by email (sent a message to firstname.lastname@example.org or by communication written to the Customer Service Department of Bassol Optic, SL, C/ Doctor Dou, 19. 08001. Barcelona, Barcelona...
Communications from Bassol Optic, S.L. to the User will be made according to the data provided by it when registering in the Portal.
The User expressly accepts and for all communications related to the use of the Portal, and / or the contracting of the services offered, the use of electronic mail as a valid procedure for the submission of such communications.
7.- COMPLAINTS AND CLAIMS
The User may file any complaint or claim in:
- Business Name: Bassol Optic, S.L.
- Activity: Optical retail trade
- C.I.F.: B61779492
- Address: C / Doctor Dou, 19. 08001. Barcelona. Barcelona.
- Email: email@example.com
- Phone: 931790716. Monday to Friday: 10:00 a.m. to 6:00 p.m.
Link to the online dispute resolution platform ec.europa.eu/consumers/odr.
1.- CONDITIONS FOR ELECTRONIC SALE. INFORMATION PRIOR TO CONTRACTING
1.1.- These general contracting conditions, together with the specific conditions that may be established, will expressly regulate the relations between Bassol Optic, S.L., domiciled at C / Doctor Dou, 19. 08001. Barcelona. Barcelona.. and with C.l.F. B61779492 and third parties (hereinafter "Users") that contract the products offered through the Store.
1.2.- These General Conditions have been prepared in accordance with the provisions of Law 34/2002, on services of the information society and electronic commerce, Law 7/1998 on General Contracting Conditions, the revised text of the General Law for the Defense of Consumers and Users and other complementary laws approved by Royal Legislative Decree 1/2007, of November 16, Law 7/1996 on the Regulation of Retail Trade, Royal Decree-Law 14/1999 regulator of the Electronic Signature and how many legal provisions are applicable.
1.3.- The use and / or acquisition of any of the products of the Store, implies the acceptance as User, without reservations of any kind, to each and every one of the General Contracting Conditions, of the General Conditions of Use of the Portal as well as in its case, to the Particular Conditions that, in its case, govern the acquisition.
1.4.- Bassol Optic, S.L. informs that the procedures to carry out the acquisition of goods are those described in these general conditions, as well as those specific ones indicated on the screen during navigation, so that the User declares to know and accept these procedures as necessary to access to the products and services offered in the Portal.
1.5.- Any modification and / or correction of the data provided by the Users during the navigation must be made according to the indications included in the Portal.
1.6.- The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user's domicile.
2.- PRODUCTS OFFERED. PURCHASE SYSTEM
2.1.- The Products offered in the Store, together with their characteristics and price, will appear on the screen. Apart from the price, and before confirming the order, the total shipping costs to the User's address will appear on the screen, which will always be paid by the buyer. The prices indicated on the screen are shown in euros and include the I.V.A. and any other tax that was applicable and will be valid at all times. The offers will be properly displayed on the screen. Bassol Optic, S.L. reserves the right to decide at any time, the products that are contained and offered to Users through the Store. In this way, Bassol Optic, S.L. may at any time add new products to those included in the Store, understanding, unless otherwise provided, that such new products shall be governed by the provisions of the General Conditions in force at that time. Also Bassol Optic, S.L. reserves the right to stop providing access, at any time and without prior notice, of any of the products offered in the Store.
2.2.- For the acquisition of the products in the Store, Bassol Optic, S.L. Users will be requested to proceed to register, for which said Users, who must be over eighteen (18) years old, must complete the instructions that appear on the screen and that will require the following instructions to be executed, as well as any other instructions included in the instructions. the different screens of the Store:
- Complete completion of the electronic form that appears at each moment in the Store following the instructions indicated therein.
- Pressing the icon / button ACCEPT.
- Reception in the user's email account of the registration's compliance.
The User Name and Password provided by the User to Bassol Optic, S.L. they are identifying and enabling elements to access and carry out purchases and have a personal and non-transferable nature.
2.3.- Once the User has registered, and to proceed with the purchase of Products, he must add the product he wishes to purchase in the Shopping Basket, according to the indications collected on the screen, filling in the order form supplied and sending it a Bassol Optic, SL, which implies the irrevocable reading and acceptance of each and every one of these General Conditions, as well as, where appropriate, of the existing Special Conditions.
2.4.- Once the purchase has been made and within the shortest possible time, always within 24 hours from the execution of the purchase, the Customer Service Department of Bassol Optic, S.L. will send by e-mail to the User a proof of purchase. Likewise, the Client may request, and Bassol Optic, S.L. will send the corresponding invoice. The order confirmation and proof of purchase will not be valid as invoice.
2.5.- Bassol Optic, S.L. reserves the right to cancel the User Name and password, and therefore access to the Store for those users who maintain debit or unpaid balances with Bassol Optic, S.L.
3. FORM OF PAYMENT, DELIVERY
3.1.- The payment of the price of the goods purchased and the shipping costs, which will appear on the screen, may be made in accordance with the means of payment that are indicated on the screen at any time. To proceed with the payment, the User must follow each and every one of the instructions that appear on the screen, providing the necessary information.
As an electronic payment system, Bassol Optic, S.L., has installed an electronic commerce payment gateway. All data provided for these purposes are encrypted to ensure maximum security of them. They are hosted on a secure server certified according to the SSL protocol. Also Bassol Optic, S.L. it states that, in no case does it store in any way the data provided by the Users through the payment gateway, with the exception of those required to identify the means of payment selected by the Client.
3.2.- Bassol Optic, S.L. is obliged to deliver the goods purchased by the User, at the Buyer's address indicated for that purpose in the order form. Products will not be delivered in post office boxes or in public places other than those explicitly offered during the purchase process. The delivery period will be expressly indicated for each product, always understanding that said delivery term refers to working days, which will count from the date of confirmation of the order by Bassol Optic, SL. also on behalf of the Buyer.
3.3.- Bassol Optic is not responsible for the currency changes that your Bank or the chosen payment platform (Amazon Pay, Visa, MasterCard) may apply. International prices are an approximation based on the current exchange rate. All our prices are in Euros (€). There may be differences that range between 3% and 5% on the exchange rate depending on the time of purchase or the time of a return. We recommend that you use Paypal to make international payments and thus avoid differences over the market exchange rate and obtain the same exchange rate.
3.4.- If you are returning an item from outside the European Union you must ensure that all costs and expenses are prepaid. Bassol Optic is not responsible for any taxes, duties or other customs fees when the product is returned.
3.5.- CUSTOMS - COUNTRIES OUTSIDE THE EUROPEAN UNION: Some countries may have import taxes and customs costs, please check with local authorities. If the shipment of the package incurs customs duties and taxes, these will be borne by the customer. Please note that Bassol Optic operates from the European Union. If the customer does not want to take charge of customs fees, Bassol Optic will not refund the amount of the order or take charge of the package. It is important to provide a correct address and a contact telephone number. We do not accept P.O. Boxes. In some occasions, the U.S. Customs Authorities ask their citizens to provide their Social Security number to release the imported merchandise.
4.1.- Right of withdrawal.
The consumer will have a period of 15 calendar days to resolve the sale, provided that the nature of the acquired good allows it. The term of 15 days established in the previous paragraph will be computed from the reception by the Buyer of the purchased goods. In any case, it will be understood that the Buyer has known the right of withdrawal from entering the Store, which requires reading and acceptance of these General Conditions, and in any case from the moment you place the order. The returns of orders must be processed through the Customer Service. (TEL: 931790716 or Email firstname.lastname@example.org in order to instrumentalize the collection of the order at your home.)
Bassol Optic, S.L. will return the amounts received by payment, but the Buyer will bear the direct costs of return of the goods, as reflected in the Consolidated Text of the General Law of Defense of Consumers and Users, within a period not exceeding 14 calendar days once we have received notification of your decision to withdraw from the contract. In case of return of the merchandise acquired by the client, he will assume the costs of collection of the same. These expenses will be equal to the shipping costs applicable to the delivery of the merchandise. The procedure for exercising a refund is specified in section 6. Notwithstanding the foregoing, the right of withdrawal and / or termination is excluded in those cases in which, due to the nature of the goods subject to acquisition, it is impossible carry it out, without prejudice to the corresponding claim for damages suffered, as well as in the case of non-compliance with the following conditions:
The product must be in perfect condition, (with its original packaging, documentation and plastic bags) without further deterioration than that resulting from the handling of the goods to establish their nature, characteristics or operation.
The product must be accompanied by all accessories, complements and documentation if applicable.
For reasons of protection of health and hygiene, returns of personal hygiene items that have been unsealed after delivery will not be honored.
According to the regulations of the European Union and Commercial Standards, personalized items are not subject to the right of withdrawal, that is, it is not applicable to prescription glasses and other personalized products. Once the order has been placed, it cannot be canceled. and it cannot be returned or reimbursed, as long as there is no defect attributable to Bassol Optic.
In case of shipment of contact lenses and hygiene products, the customer loses the right of return when the product is unsealed.
The return is subject to the prior checking of the product by the authorized Technical Service.
The merchandise must be delivered to our carrier in perfect condition, packed in a sealed and sealed packaging that covers its original packaging. The product must be perfectly identified and marked with the order number provided by the Customer Service Department.
4.2.- Consequences of the withdrawal.
In case of withdrawal, we will refund all payments received from you, including delivery costs (with the exception of the additional costs resulting from the choice of a different mode of delivery than the least expensive delivery method). ordinary that we offer) without any undue delay and, in any case, no later than 15 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make such refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We may withhold reimbursement until we have received the goods, or until you have submitted proof of the return of the same, depending on which condition is met first.
We will collect the goods or, you must return or deliver directly the goods in our facilities, without any undue delay and, in any case, no later than within 15 calendar days from the date you notify us of your decision. withdrawal of the contract. The deadline will be considered fulfilled if the goods are returned before the end of that period.
You must assume the direct cost of returning the goods. It is estimated that this cost rises to approximately the cost, in euros, of the shipment of the goods.
You will only be responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.
5.- DEFECTIVE PRODUCT
If the product is defective, Bassol Optic, S.L. will be responsible for the replacement of the product, without any expense to the client.
If the product arrives in poor condition due to transportation, the user must indicate it on the delivery note of the carrier and call within 24 hours of receipt to our Customer Service to make the claim.
6.- CANCELLATIONS AND RETURNS
6.1.- Cancel an order
An order can be cancelled as long as it has not been delivered at the address you have specified. If you wish to cancel an order that you have already received, please check the "Return an order" section.
If you have placed an order, you have not yet received it, and you want to cancel it, get in touch with us as soon as possible.
- Via e-mail: email@example.com
- Telephone: 931790716
a) If we have not yet charged your order, it will be cancelled and no charge will be made.
b) If we have collected your order and it is in the course of delivery, you must reject the delivery of the order when it occurs. In this case, the order will be cancelled and we will refund the amount of the charge, including shipping costs, in a maximum of 15 days.
c) If you have already received it at your address, you must follow the procedure established for the returns.
Remember that the refund of the amount of the charge will always be made in the same medium that you have used for the payment.
6.2.- Returning an order
If the product purchased does not convince you at all, you can request a refund or change it. You have a time period of 15 days from the delivery of the order. To proceed with this, you must ensure that a series of essential requirements are met so that we can process and accept your return.
The product must be in perfect condition, with its original packaging without deterioration, including plastic covers and protectors.
The product must be accompanied by all accessories and accessories and documentation if applicable.
For reasons of protection of health and hygiene, returns of personal hygiene items that have been unsealed after delivery will not be honored.
Returns of products manufactured or created upon request or customized to the client, personalized products and similar, unless they are due to manufacturing or transport defects.
The return is subject to the prior checking of the product by the authorized Technical Service.
Bassol Optic, S.L. always check, before accepting the return, that these conditions are met. We will not accept any return that does not comply, in which case we will return the product.
If the product arrives in poor condition due to transportation, you must refuse the delivery, indicate it on the delivery note of the carrier and contact our Customer Service to manage the incident. If you identify this problem once you have accepted the delivery of the order, you must call within 24 hours of receipt to our Customer Service, to make the claim. After this term Bassol Optic, S.L. will not be responsible for any claim for this reason.
Remember that the refund of the amount will be made in the same form of payment that you have chosen when placing the order.
Please note that if you are returning an item from outside the European Union you must ensure that all costs and expenses are paid in advance. Bassol Optic is not responsible for any taxes, fees or other customs fees when the product is returned.
Steps to follow to process the return
If your order meets the return conditions, you must follow the following steps:
- Paso 1: CONTACT
Your name, full address and, if you have them, your phone number, and email address.
Order number and date of purchase.
Product you want to return and reason for the return.
- Paso 2: PREPARATION OF THE PRODUCT.
The product to be returned must be properly packed and protected with the original box.
- Paso 3: COLLECTION OF THE PRODUCT.
Bassol Optic only offers product collection in the event of an error in the processing of the order or a manufacturing defect. Bassol Optic, S.L. does not accept any return postage due.
- Paso 4: CHECK.
Once the product has been collected and received at our facilities, we will proceed to verify that the return is in accordance with the established conditions.
If the product does not meet the conditions of return, it will not be paid and we will contact you to indicate it and proceed to return it in the same state in which you have sent it to us.
- Paso 5: REIMBURSEMENT.
Once proven that the return is in accordance with the established conditions, we will proceed to make the refund in the same means of payment used by you for the initial transaction within a maximum period of 15 calendar days from the date on which we reported the decision to make the return.
Delivery and collection expenses
In case of return, we will refund all payments received from you, including delivery costs, with the exception of the additional costs resulting from the choice by you of a different mode of delivery to the less expensive mode of ordinary delivery that we offer.
In the case of a refund due to shipping errors or other causes attributable to Bassol Optic, S.L., the collection will be made at no cost to you and in the place you indicate. In the rest of the cases, the User will assume the return expenses. These expenses are normally, similar or equal to the shipping costs of the original order.
In the case of international refunds, Bassol Optic is not responsible for the exchange rate applied by your bank, even if the product has not been delivered.
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