CONTACT

Bassol Online

Customer Service

For any question online, send an email to info@opticabassol.com and we will respond as soon as we can.

We are available by phone, email and chat from Monday to Friday, 10:00 a.m. at 6:00 p.m. CET. (Central European Time).

Do you need help?

Shipping

To which countries do they send?

All our products are sent to any country in the world.

What is the shipping cost?

The shipping cost is FREE for all orders over €100.

What is the delivery time?

In each product file you can see the estimated delivery time indicated.

This period does not include the days destined to the shipment of the package, which will depend on the same destination.

Are customs fees included in the shipment?

In the event that your order comes to have an additional cost for customs or additional taxes, please note that it is not included in the amount of the order. Unfortunately we have no control over these charges and we can not specify a specific cost for each country.

Do you deliver on Saturday?

So far it is not possible, only Saturday delivery is available for our stores.

Can I change the shipping address?

If your order has not yet left our warehouse, it is time to change your delivery address, you can send an email to info@opticabassol.com.

If your order has been sent and requests a change of delivery, you should contact the carrier.

Do you ship internationally?

Yes, we ship all over the world.

Do you ship to the Balearic Islands and the Canary Islands?

Yes.

Do you ship to Ceuta, Melilla and Gibraltar?

Yes.

See more information about Shipping at Bassol Optic

Changes or Returns

What is the Return term?

If for any reason you are not satisfied with your order, you have a period of 30 days, from the date of delivery to return it. Before making the return the customer must contact Customer Service in 15 DAYS.

Can I change my order?

If you have placed an order and want to change it, just send us an e-mail to info@opticabassol.com and indicate what is the desired change. We will proceed to make the change and the necessary adjustments.

Can I cancel my order?

If you have placed an order and want to cancel it, just send us an e-mail to info@opticabassol.com and tell us the cancellation. Within 24-48 hours we will cancel and refund the corresponding amount by the initial payment method.

Can I return my order?

If you have received your order and want to return it, just send us an e-mail to info@opticabassol.com and indicate the reason for the return.

How to process a change, cancellation or refund?

To process any change, cancellation or return of one or several products, you must contact Customer Service by writing an e-mail to info@opticabassol.com and explaining the reason for processing.

How do you handle the returns?

If you have processed a return, once we receive the product and check the status, we will refund the money within 24-48 hours.

If you want to return it, just send us an e-mail to info@opticabassol.com and indicate the reason for the return.

Can I return a customized product, a limited edition or a product after the deadline?

Bassol Optic reserves the right to reject returns communicated after the deadline and personalized products that could not serve a third party.

See more information about Changes or Returns at Bassol Optic

Payment Methods

What are the payment options?

1.- Debit or Credit Card. (Visa / MasterCard / Maestro)

2.- Bank Transfer.

3.- Pay-Pal. More information

4.- Financing by SeQura. More information (Only Spanish Customers)

When are payments processed by bank transfer?

In the case of payments by bank transfer, the processing of the order will take place after confirmation that the payment has been carried out. This confirmation is obtained between 48 and 72 hours after the payment is made.

If you wish, you can send us a proof of payment to process your order with greater urgency.

Warranty and Originality

What is the warranty period?

All our glasses include a 2-year Warranty against defects of the Manufacturer from the moment of delivery.

What does the warranty cover?

This warranty, from the manufacturer, covers manufacturing defects and not possible damages caused by misuse of the product such as: breakage, falls or scratches.

For any additional problem, let us know and we will help you solve it.

How to process a warranty?

In case you need to process a guarantee, you should contact Customer Service by sending an e-mail to info@opticabassol.com explaining the reason for the request. In a period of 24-48 hours, we will give you an answer.

Can I process a replacement without warranty?

You can request any replacement of glasses, lenses or products out of warranty. We will indicate you at the time of processing if it is available and the amount of the product.

Are your products original?

All our products are 100% original. We are authorized distributors of each of the brands.

Do they include original cover?

All our glasses are 100% original, include the case, the suede and information provided by the brand.

Prescription Lenses

How can I request a prescription lenses?

All our products, by default, do not include prescription lenses. If you wish to prescription your glasses, you must BUY WITH PRECRIPTION in the product file and attach the prescription. Remember that only an ophthalmologist or an optometrist can precription your vision and determine the prescription you need. Do not forget to do it every year. Our opticians are at your disposal in any of our establishments to prescription your eyesight and advise you on the type of correction you need, do not hesitate to consult them.

What kind of lenses can I buy?

We offer high quality Monofocal or Progressive prescription lenses in the Indo and Zeiss brands. At the time of making your purchase, the system will recommend the thickness according to your prescription.

Do you want to visit us?

Bassol Stores

Bassol Gallery

Bassol Sants

Bassol City

Bassol Valencia

C/ Doctor Dou 19, 08001 BarcelonaC/ Sants, 216 08028 BarcelonaC/ Victoria Kent 2, Local D7, 08902 L`HC/ Valencia 33 08015 Barcelona
0034 9334282180034 9349085500034 9329679400034 932267352