Customer Service

For any question online, send an email to [email protected] and we will respond as soon as we can.

We are available by phone, email and chat from Monday to Friday, 10:00 a.m. at 6:00 p.m. CET. (Central European Time).

Do you want to visit us?

Bassol Sants

Sants, 216 08028 Barcelona

+34 934 908 550

Bassol Gallery

Doctor Dou 19, 08001 Barcelona

+34 933 428 218

Bassol Valencia

Valencia 33 08015 Barcelona

+34 932 267 352

Bassol City

Victoria Kent 2, Local D7, 08902 L`H

+34 932 967 940

Do you need help?


To which countries do they send?

All our products are sent to any country in the world. 

What is the shipping cost?

The shipping cost is detailed in the checkout depending on the postal code and the carrier..

What is the delivery time?

In each product file you can see the estimated delivery time indicated.

This period does not include the days destined to the shipment of the package, which will depend on the same destination.

Are customs fees included in the shipment?

In the event that your order comes to have an additional cost for customs or additional taxes, please note that it is not included in the amount of the order. Unfortunately we have no control over these charges and we can not specify a specific cost for each country.

Do you deliver on Saturday?

So far it is not possible, only Saturday delivery is available for our stores.

Can I change the shipping address?

If your order has not yet left our warehouse, it is time to change your delivery address, you can send an email to [email protected].

If your order has been sent and requests a change of delivery, you should contact the carrier.

Do you ship internationally?

Yes, we ship all over the world.

Do you ship to the Balearic Islands and the Canary Islands?


Do you ship to Ceuta, Melilla and Gibraltar?


See more information about Shipping at Bassol Optic

Changes or Returns

What is the Return term?

If for any reason you are not satisfied with your order, you have a period of 14 days, from the date of delivery to return it. Before making the return the customer must contact Customer Service.

Can I change my order?

If you have placed an order and want to change it, just send us an e-mail to [email protected] and indicate what is the desired change. We will proceed to make the change and the necessary adjustments.

Can I cancel my order?

If you have placed an order and want to cancel it, just send us an e-mail to [email protected] and tell us the cancellation. Within 24-48 hours we will cancel and refund the corresponding amount by the initial payment method.

Once the order has been dispatched it is not possible to cancel the order or the delivery.

Can I return my order?

If you have received your order and want to return it, just send us an e-mail to [email protected] and indicate the reason for the return.

How to process a change, cancellation or refund?

To process any change, cancellation or return of one or several products, you must contact Customer Service by writing an e-mail to [email protected] and explaining the reason for processing. 

How do you handle the returns?

If you have processed a return, once we receive the product and check the status, we will refund the money between 3 and 5 days.

If you want to return it, just send us an e-mail to [email protected] and indicate the reason for the return.

Can I return a customized product, a limited edition or a product after the deadline?

Bassol Optic reserves the right to reject returns communicated after the deadline and personalized products that could not serve a third party.

We inform you that the purchase of customized items, such as replacement prescription glasses or non-prescription glasses with blue filter, are strictly excluded from the right of withdrawal.

See more information about Changes or Returns at Bassol Optic

Payment Methods

What are the forms of payment?

1.- Debit or Credit Card. (Visa / MasterCard / Maestro)

2.- Pay-Pal. More information

3.- Financing by Klarna. More information

Do you have deferred payments or financing methods?

Yes, payments through Klarna allow you to split the payment of your purchase 3 installments without interest, at 0% TAE. You will know immediately if your financing has been authorized.

Warranty and Originality

What is the warranty period?

All our glasses include a 2-year Warranty against defects of the Manufacturer from the moment of delivery.

What does the warranty cover?

This warranty, from the manufacturer, covers manufacturing defects and not possible damages caused by misuse of the product such as: breakage, falls or scratches.

In the case of applying a guarantee, transport or customs costs are not included, they will be charged to the customer.

For any additional problem, let us know and we will help you solve it.

How to process a warranty?

In case you need to process a guarantee, you should contact Customer Service by sending an e-mail to [email protected] explaining the reason for the request. In a period of 24-48 hours, we will give you an answer.

Can I process a replacement without warranty?

You can request any replacement of glasses, lenses or products out of warranty. We will indicate you at the time of processing if it is available and the amount of the product.

Are your products original?

All our products are 100% original. We are authorized distributors of each of the brands.

Do they include original cover?

All our glasses are 100% original, include the case, the suede and information provided by the brand.

Rreplacement Prescription Lenses

How can I request a prescription lenses?

All our products, by default, do not include replacement prescription lenses.

To purchase your replacement lenses, you will need to provide us with the information prescribed by your optician, so that the replacement lenses are identical to those prescribed.

By placing your order on our website, you confirm that the prescription glasses have been prescribed in advance by your optician or ophthalmologist and that the fitting has been well tolerated without exception.

If this is your first purchase of prescription glasses, or if it has been more than one (1) year since your specialist last checked your vision/graduation, we recommend that you ask your optician or ophthalmologist for a diagnosis prior to purchase, as indicated by the General Council of Colleges of Optometrists in its Manual of Good Professional Practice.

What kind of lenses can I buy?

We offer high quality Monofocal or Progressive prescription lenses in the Indo and Zeiss brands. At the time of making your purchase, the system will recommend the thickness according to your prescription.

Delivery times for Prescription Glasses?

We offer prescription lenses in stock and manufacturing. The graduation process can take up to 7 days depending on the prescription and the quality of the lens selected.

Can I return prescription glasses?

Replacement Prescription Glasses are considered custom products. We only accept cancellations if the product has not started to be manufactured.


Does your order appear canceled?

It is possible that due to communication failures with the payment method the payment confirmations are not received, our Customer Service team will inform you about the real state at the time of purchase.

Delivery in 24/48 hours?

Find your glasses with the Icon 24 / 48h and place your order before 3:00 p.m. to receive it the next day in most destinations. 24/48 hour delivery is available for products in stock in our physical stores.

The 24 / 48H Icon does not include Weekends or Holidays. Keep in mind that the Stock is updated daily, in case there is excess demand they will be served by order. If your order does not enter in 24 / 48h, you will receive the glasses within 3 to 7 Business Days.

Delivery in 3/7 Days?

At the time of Checkout you can identify this estimated delivery icon. This icon is available for all products found in the centralized warehouse. During this period we will inform you of the Quality Control and at the time of shipment.

The 3 / 7D Icon does not include Weekends or Holidays.



Some countries may have import taxes and customs costs, please check with local authorities. If the shipment of the package incurs customs duties and taxes, these will be borne by the customer. Please note that Bassol Optic operates from the European Union. If the customer does not want to take care of customs fees, Bassol Optic will not refund the amount of the order and will not take care of the package. It is important to provide a correct address and a contact telephone number. We do not accept P.O. Boxes. In some occasions, the U.S. Customs Authorities ask their citizens to provide their Social Security number to release the imported merchandise.

Discounts and Promotions

Promotional Codes

We recommend that you subscribe to our newsletter to receive promotional codes and sales discounts for better customers.

Availability and Errors

If you have received a code and it appears to be incorrect, it may not be possible to apply it to the model you ordered.

The checkout is configured to offer the best discount available at the time of purchase.

Keep in mind that the discounts or promotions are not cumulative with each other.

In any case the discounts have no monetary value, so no refund or discount after the sale is possible.

Custom Offers

We accept price match requests. We will analyze case by case. This is not a guaranteed price match.