FAQ

Which countries do you ship to?

All our products are shipped to any country in the world.

What is the shipping cost?

Shipping costs are detailed at checkout based on your ZIP code and the carrier.

What is the delivery time?

The estimated delivery time is indicated on each product page.

This timeframe does not include the days required for shipping the package, which will depend on the destination.

Are customs fees included in the shipping cost?

If your order incurs any additional customs fees or taxes, please note that these are not included in the order total. Unfortunately, we have no control over these charges and cannot specify a specific cost for each country.

Do you deliver on Saturdays?

At this time, this is not possible; Saturday delivery is only available for our stores.

Can I change the shipping address?

If your order has not yet left our warehouse, you still have time to change your delivery address; please send an email to info@opticabassol.com.

If your order has already been shipped and you request a delivery change, you’ll need to contact the carrier

Do you ship internationally?

Yes, we ship worldwide.

Do you ship to the Balearic Islands and the Canary Islands?

Yes.

Do you ship to Ceuta, Melilla, and Gibraltar?

Yes.

See more information about Shipping at Bassol Optic

What is the return period?

If for any reason you are not satisfied with your order, you have 14 days from the delivery date to return it. Before returning the item, the customer must contact Customer Service.

Can I exchange my order?

If you have placed an order and wish to change it, simply send us an email to info@opticabassol.com and indicate the desired change. We will proceed to make the change and any necessary adjustments

Can I cancel my order?

If you have placed an order and wish to cancel it, simply send us an email to info@opticabassol.com and let us know you’d like to cancel. Within 24–48 hours, we will process the cancellation and refund the corresponding amount via your original payment method.

Once the order has been shipped, it is not possible to cancel the order or the delivery.

Can I return my order?

If you have received your order and wish to return it, simply send us an email to info@opticabassol.com and indicate the reason for the return.

How do I process an exchange, cancellation, or return?

To process any exchange, cancellation, or return of one or more products, please contact Customer Service by sending an email to info@opticabassol.com and explaining the reason for the request.

How do you handle returns?

If you have requested a return, once we receive the product and verify its condition, we will refund your money within 3 to 5 business days.

If you wish to return an item, simply send us an email to info@opticabassol.com and indicate the reason for the return.

Can I return a personalized product, a limited edition item, or a product past its return deadline?

Optica Bassol reserves the right to reject returns requested after the deadline and personalized products that cannot be sold to a third party.

Please note that the purchase of personalized items, such as replacement prescription glasses or non-prescription glasses with blue light filters, is strictly excluded from the right of withdrawal.

See more information about Exchanges or Returns at Bassol Optic

What are the payment methods?

1.- Debit or Credit Card. (Visa / MasterCard / Maestro)

2.- PayPal. More information

3.- Financing through Klarna. More information

Do you offer deferred payments or financing options?

Yes, payments through Klarna allow you to split your purchase into 3 interest-free installments at 0% APR. You’ll know immediately if your financing has been approved.

What is the warranty period?

All our eyewear comes with a 2-year warranty against manufacturer defects, effective from the date of delivery.

What does the warranty cover?

This manufacturer’s warranty covers manufacturing defects and does not cover damage caused by misuse of the product, such as breakage, drops, or scratches.

In the event of a warranty claim, shipping and customs fees are not included and will be the customer’s responsibility.

For any other issues, please let us know and we will help you resolve them.

How do I file a warranty claim?

If you need to file a warranty claim, please contact Customer Service by sending an email to info@opticabassol.com explaining the reason for your request. We will respond within 24–48 hours.

Can I request a replacement without a warranty?

You can request a replacement for glasses, lenses, or products that are no longer under warranty. We will let you know at the time of your request whether the item is available and the cost of the product.

Are your products authentic?

All our products are 100% genuine. We are authorized distributors for each of the brands.

Do they include the original case?

All our glasses are 100% authentic and include the case, cleaning cloth, and brand information.

How can I order replacement prescription lenses?

By default, none of our products include replacement prescription lenses.

To purchase your replacement lenses, you will need to provide us with the prescription information from your specialist so that the replacement lenses are identical to the prescribed ones.

By placing your order through our website, you confirm that the prescription glasses have been previously prescribed by your optometrist or ophthalmologist, and that the prescription has been well tolerated without exception.

If this is your first purchase of prescription glasses, or if it has been more than one (1) year since your specialist last checked your vision/prescription, we recommend that you request an examination from your optometrist or ophthalmologist before making your purchase, as indicated by the General Council of Optometrists in its Manual of Good Professional Practices.

In the event that we cannot guarantee that your replacement prescription glasses will have lenses identical to those prescribed by your specialist, we will contact you. At Bassol Optic, we will do everything possible to process the order you request. However, we reserve the right not to provide replacement prescription glasses if the specifications you have provided are not clinically appropriate. 

You are responsible for the accuracy, truthfulness, and correctness of the prescription data you have provided to us for the purchase of replacement prescription glasses. If your replacement prescription glasses do not fit properly due to the specifications you have provided, Bassol Optic is not liable.

What types of lenses can I purchase?

We offer high-quality single-vision or progressive prescription lenses from the Indo and Zeiss brands. At the time of purchase, the system will recommend the appropriate lens type based on your prescription.

Delivery times for prescription lenses?

We offer both in-stock and custom-made prescription lenses. The prescription process may take up to 7 days, depending on the prescription and the quality of the selected lenses.

Can I return prescription lenses?

Replacement prescription lenses are considered custom products. We only accept cancellations if the product has not yet begun manufacturing.

Does Your Order Show as Canceled?

It is possible that due to communication errors with the payment method, payment confirmations may not be received; our Customer Service team will inform you of the actual status at the time of purchase.

24/48-Hour Delivery?

Find your sunglasses marked with the 24/48h icon and place your order before 3:00 PM to receive it the next day in most locations. 24/48-hour delivery is available for products in stock at our physical stores.

The 24/48-Hour icon does not include weekends or holidays. Please note that stock is updated daily; in the event of high demand, orders will be fulfilled in the order they were received. If your order is not eligible for 24/48-hour delivery, you will receive your glasses within 3 to 7 business days.

3–7 Day Delivery?

At checkout, you’ll see this estimated delivery icon. This icon is available for all products located in our central warehouse. During this period, we’ll keep you updated on quality control and when your order ships.

The 3/7D icon does not include weekends or holidays.