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Extra 20% off prescription lenses
Fast shipping worldwide
Flexible, interest-free payments via PayPal or Klarna
Extra 20% off prescription lenses
Fast shipping worldwide
Flexible, interest-free payments via PayPal or Klarna
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Iconic Models
Frequently Asked Questions
Personalized assistance
For any online inquiries, please email info@opticabassol.com and we’ll respond as soon as possible. We’re available by phone, email, and chat Monday through Friday, from 10:00 a.m. to 6:00 p.m. CET.
Which countries do you ship to?
All our products are shipped to any country in the world.
What are the shipping costs?
Shipping costs are detailed at checkout based on the ZIP code and the carrier. What is the delivery
time?
The estimated delivery time is listed on each product page.
This timeframe does not include the days required for shipping the package, which will depend on the destination.
Are customs fees included in the shipping cost?
If your order incurs any additional customs fees or taxes, please note that these are not included in the order total. Unfortunately, we have no control over these charges and cannot specify a specific cost for each country.
Do you deliver on Saturdays?
At this time, this is not possible; Saturday delivery is only available for our physical stores.
Can I change the shipping address?
If your order has not yet left our warehouse, you still have time to change your delivery address; please send an email to info@opticabassol.com.
If your order has already been shipped and you request a delivery change, you’ll need to contact the carrier
. Do you ship internationally?
Yes, we ship worldwide.
Do you ship to the Balearic Islands and the Canary Islands?
Yes.
Do you ship to Ceuta, Melilla, and Gibraltar?
Yes.
See more information about shipping at Bassol Optic
What is the return period?
If for any reason you are not satisfied with your order, you have 14 days from the delivery date to return it. Before returning an item, the customer must contact Customer Service.
Can I exchange my order?
If you’ve placed an order and would like to change it, simply send us an email at info@opticabassol.com and specify the desired change. We’ll proceed with the change and make the necessary
adjustments. Can I cancel my order?
If you have placed an order and wish to cancel it, simply send us an email to info@opticabassol.com and let us know you’d like to cancel. Within 24–48 hours, we will process the cancellation and refund the corresponding amount via your original payment method.
Once the order has been shipped, it is not possible to cancel the order or the delivery
. Can I return my order?
If you have received your order and would like to return it, simply send us an email to info@opticabassol.com and indicate the reason for the return.
How do I process an exchange, cancellation, or return?
To process any exchange, cancellation, or return of one or more products, please contact Customer Service by sending an email to info@opticabassol.com and explaining the reason for the request.
How do you handle returns?
If you’ve requested a return, once we receive the product and verify its condition, we’ll refund your money within 3 to 5 days.
If you’d like to return an item, simply send us an email at info@opticabassol.com and indicate the reason for the return.
Can I return a personalized product, a limited edition item, or a product after the return period has expired?
Optica Bassol reserves the right to reject returns requested after the return period has expired and personalized products that cannot be sold to a third party.
Please note that the right of withdrawal is strictly excluded for the purchase of personalized items, such as replacement prescription glasses or non-prescription glasses with blue light filters.
See more information about Exchanges or Returns at Bassol Optic
What payment methods are available?
1. Debit or credit card (Visa / MasterCard / Maestro)
. 2. PayPal. More information
. 3. Financing through Klarna. More information
. Do you offer deferred payments or financing options?
Yes, payments through Klarna allow you to split the cost of your purchase into 3 interest-free installments at 0% APR. You’ll find out immediately if your financing has been approved.
What is the warranty period?
All our eyewear comes with a 2-year warranty against manufacturer defects, effective from the date of delivery.
What does the warranty cover?
This manufacturer’s warranty covers manufacturing defects but does not cover damage caused by misuse of the product, such as breakage, drops, or scratches.
If a warranty claim is filed, shipping and customs fees are not included and will be the customer’s responsibility.
If you have any other issues, please let us know and we’ll help you resolve them. How do I file a
warranty claim?
If you need to file a warranty claim, please contact Customer Service by sending an email to info@opticabassol.com explaining the reason for your request. We’ll respond within 24–48 hours.
Can I request a replacement without a warranty?
You can request a replacement for any glasses, lenses, or products even if they’re out of warranty. We’ll let you know at the time of your request whether the item is available and the price. Are
your products authentic?
All our products are 100% authentic. We are authorized distributors for each of these brands. Do they
include the original case?
All our glasses are 100% authentic and include the case, cleaning cloth, and brand information.
How can I order replacement prescription lenses?
By default, none of our products include replacement prescription lenses.
To purchase your replacement lenses, you’ll need to provide us with the information prescribed by your eye care professional so that the replacement lenses are identical to the ones prescribed.
By placing your order through our website, you confirm that the prescription glasses have been previously prescribed by your optometrist or ophthalmologist, and that you have tolerated the prescription without any issues.
If this is your first purchase of prescription eyeglasses, or if it has been more than one (1) year since your specialist last checked your vision or prescription, we recommend that you request an evaluation from your optometrist or ophthalmologist before making your purchase, as indicated by the General Council of Opticians and Optometrists in its Manual of Good Professional Practices.
In the event that we cannot guarantee that your replacement prescription eyeglasses will have lenses identical to those prescribed by your specialist, we will contact you. At Bassol Optic, we will do everything possible to process your order. However, we reserve the right not to provide replacement prescription glasses if the specifications you provide are not clinically appropriate.
You are responsible for the accuracy, truthfulness, and correctness of the prescription information you have provided to us for the purchase of replacement prescription glasses. If your replacement prescription glasses do not fit properly due to the specifications you have provided, Bassol Optic is not liable.
What types of lenses can I purchase
? We offer high-quality single-vision or progressive prescription lenses from the Indo and Zeiss brands. When you make your purchase, the system will recommend the appropriate discount based on your prescription. Delivery
Times for Prescription
Lenses We offer both in-stock and custom-made prescription lenses. The manufacturing process may take up to 7 days, depending on the prescription and the quality of the lenses selected.
Can I Return Prescription Lenses?
Replacement prescription lenses are considered custom products. We only accept cancellations if production of the product has not yet begun.
Does Your Order Show as "Canceled"?
It’s possible that due to communication errors with your payment method, payment confirmations may not be received; our Customer Service team will inform you of the actual status at the time of purchase.
24/48-Hour Delivery?
Find your sunglasses marked with the 24/48h icon and place your order before 3:00 PM to receive it the next day in most locations. 24/48-hour delivery is available for products in stock at our physical stores.
The 24/48h icon does not include weekends or holidays. Please note that inventory is updated daily; in the event of high demand, orders will be fulfilled on a first-come, first-served basis. If your order isn’t eligible for 24/48-hour delivery, you’ll receive your sunglasses within 3 to 7 business days.
3/7-Day Delivery?
You’ll see this estimated delivery icon at checkout. This icon is available for all products located in the central warehouse. During this period, we’ll keep you informed about quality control and when your order is shipped.
The 3/7D icon does not include weekends or holidays.
Promo
Codes We recommend that you subscribe to our newsletter to receive promo codes and exclusive discounts for our best customers.
Availability and Errors
If you’ve received a code and it appears to be incorrect, it may not be applicable to the model you ordered.
The checkout is configured to offer the best available discount at the time of purchase.
Please note that discounts and promotions cannot be combined.
In any case, discounts have no monetary value, so no refunds or post-sale discounts are possible.
Personalized
Offers If you can’t find the product or price you’re looking for, contact us at info@opticabassol.
Fast shipping
Secure payment
5-star reviews
14-day return policy
Shipping worldwide.
100% secure payments
Shipping worldwide
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