FAQ

Orders

WHEN WILL I RECIVE MY ORDER?

Once we have confirmed your order and we have sent you an email as it is in process, we establish a delivery time of 3 to 7 working days. In case of incidence or breakage of stock, we will keep you informed of the status of your order.

This period does not include the days destined to the shipment of the package, which will depend on the same destination.

See the Shipping section

Shipping, returns and changes

Do you ship to the Balearic Islands and the Canary Islands?

Yes, we do domestic shipments outside the Peninsula. You can check the shipping cost in our section 'Shipping Rates'.

Any additional customs or import taxes will be charged once the order has arrived at its destination. These additional charges will be borne by the recipient of the order.

Unfortunately we have no control over these charges and we can not specify a specific cost. Therefore, we suggest that in case of doubt you should contact your local customs office to know the current charges before proceeding to place your order.

Do you ship to Ceuta, Melilla and Gibraltar?

Yes, we ship to Ceuta, Melilla and Gibraltar. You can check the shipping cost in our section 'Shipping Rates'.

Any additional customs or import taxes will be charged once the order has arrived at its destination. These additional charges will be borne by the recipient of the order.

Unfortunately we have no control over these charges and we can not specify a specific cost. Therefore, we suggest that in case of doubt you should contact your local customs office to know the current charges before proceeding to place your order.

Do you ship internationally?

Yes, we ship all over the world. Shipping costs vary depending on the destination. We recommend that you consult our 'Shipping Rates' section.

Any additional customs or import taxes will be charged once the order has arrived at its destination. These additional charges will be borne by the recipient of the order.

Unfortunately we have no control over these charges and we can not specify a specific cost. Therefore, we suggest that in case of doubt you should contact your local customs office to know the current charges before proceeding to place your order.

Can I cancel my order?

If you have placed an order and want to cancel it, you just have to send us an e-mail to info@opticabassol.com and indicate the reason for the cancellation. Within 24-48 hours we will cancel and refund the corresponding amount.

I have received my order and I want to return it. What I can do?

To process any return or product change, you must contact the Customer Service Department by writing an e-mail to info@opticabassol.com and explaining the reason for such return or change. Within 24-48 hours we will contact you to manage the process.

We recommend that you consult our 'Return Policy'.

Lenses

How can I request prescription lenses?

All our products, by default, do not include prescription lenses. If you wish to graduate your glasses, you must CHOOSE GRADUATION in the product file and attach the prescription. Remember that only an ophthalmologist or an optometrist can graduate your vision and determine the graduation that you need. Do not forget to do it every year. Our opticians are at your disposal in any of our establishments to graduate your eyesight and advise you on the type of correction you need, do not hesitate to consult them.

Guarantee and Originality

Are your products original?

All our products are original, including the corresponding Certificates of Authenticity and Manufacturer's Warranty.

Are your products guaranteed? What does it cover?

All our products include their corresponding two-year warranty from the date of the purchase. This warranty, from the manufacturer, covers manufacturing defects and not possible damages caused by misuse of the product.

In case you need to process a guarantee, you should contact the Customer Service Department by sending an e-mail to info@opticabassol.com explaining the reason for the request. In a period of 24-48 hours, we will give you an answer.